Welcome to Brock Street Animal Hospital

Compassionate Professional Veterinary Care

COVID 19 Update

Dear Clients of Brock Street Animal Hospital, 
 
We have been working very hard, every day since the start of the COVID-19 pandemic to continue to provide compassionate and quality care to our patients. We have implemented a number of measures to help keep staff and clients safe.
  1. Restricting entry to the hospital for anyone who is experiencing symptoms of COVID-19
  2. Increased disinfection of high touch surfaces within our hospital
  3. Hand sanitizer available at our point of sale machine
  4. Installation of a sneeze/cough guard at our front desk
  5. Curbside pick up of food and medications
  6. Accepting payment over the phone by credit card or e-transfer
  7. Curbside admission of patients to the hospital for examinations and/or surgery
  8. Increased time between scheduled appointments to maintain social distancing

The past few months have been challenging. Our phone lines are very busy and at times, we have been short-staffed. If you call and the lines are busy, please leave a message. Alternatively, you may contact us via email. If you are in the parking lot and cannot get through to us by phone, you can approach the front door but remain outside – we will see you and come out to talk with you as soon as possible.

We have limited access to our reception area to one client at a time. If you have a scheduled appointment, you will remain outside of the clinic while your pet is being examined. Once the examination is complete, the doctor on duty will discuss their findings and recommendations with you either over the phone or by coming outside to speak with you directly. Clients that prefer to pay in the clinic are, at that point, welcome to enter the building provided there is no other client at the front desk.

By limiting the time clients are inside the building to just a few minutes for payment of services, we are able to :

  1. More effectively maintain social distancing
  2. Provide more prompt service to clients that may be arriving to pick up medication or food

As of July 10, 2020, in accordance with the Durham region health department, clients are required to wear a non-medical mask or face covering upon entering Brock Street Animal Hospital. Please visit durham.ca/en/health-and-wellness/novel-coronavirus-update for more information on the use of non-medical masks/face coverings for indoor public spaces.

We would like to thank the staff at Brock Street Animal Hospital, all of whom we are extremely proud – everyone has been doing their best to adjust to a constantly evolving situation with both grace and tenacity.

We would also like to thank our clients who have been patient and understanding with the changes. Your support as always is very much appreciated.

Kind regards,

Dr. Hayley King and Dr. Tim Mason

Caring for all your family

Brock Street Animal Hospital, renowned for our dedication to practice progressive medicine, will continue to be a leader in patient care and client relations. Our reputation for unparalleled teamwork and knowledge attracts clients from far and wide that are seeking the best care for their beloved pets.

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Quality care for life

Patient care and comfort is a priority at our veterinary clinic – there’s always time for an extra treat or snuggle!  We pride ourselves on keeping a clean and inviting clinic, offering the highest quality service available in veterinary medicine.  We take the time to discuss treatment options with our clients – everyone is unique and we strive to find the best solution for each individual pet. 

Our Services

Pets are a part of the family and we believe in caring for your furry family members as if they were our own! With this foremost in mind, Brock Street Animal Hospital in Whitby, Ontario opened it’s doors on February 14, 2002.  The hospital is owned by a husband and wife team – Dr. Tim Mason and Dr. Hayley King. 

We are a full service veterinary hospital that provides care for dogs and cats.  There’s a lot that goes on every day at Brock Street Animal Hospital.  We see pets for their annual physical exams, nutritional and behavioural consultations, vaccinations, heartworm and fecal tests.  We perform spays, neuters, dental cleanings, x-rays, laboratory tests (such as blood and urine analysis), rehabilitation medicine and laser therapy.  We see pets that are feeling unwell and those that need elective or emergency surgery.  Medications are dispensed for treatment of illness as well as disease prevention.  Referral services are available on an as needed basis. 

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Behavioural Services

If you’re concerned about or bothered by an aspect of your pet’s behaviour, we can help.

Medical Services

We offer extensive medical services to provide the best for your pet’s health and well-being.

Surgical Services

Our Veterinarians are equipped and able to provide a wide array of surgical services to treat your pet’s ailments.

Preventive Services

Our clinic is fully equipped to ensure that your pet doesn’t contract various pest related issues.

Puppy Training

Your puppy’s early months are an impressionable period in his or her life, and the right training can make all the difference in your lifelong relationship with your dog.

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Kitten Training

Your kitten’s early months are an impressionable period in his or her life, and the right training can make all the difference in your lifelong relationship with your cat.

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Pet Health Library

We share the same goal – ensuring your animal companion is healthy and happy. Brock Street Animal Hospital is pleased is to provide a library of professionally written articles updated by practice experts and reviewed by practitioners to bring you the most up-to-date, trustworthy pet health information.

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